At Kian Adventures, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and transparent return and refund process.
Returns
You may return an item within 7 days of receiving your order if it is unused, in its original packaging, and in the same condition as received. To initiate a return, please contact our support team at [email protected] with your order details and reason for return. Once approved, we will provide you with the return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved refunds will be processed within 5–7 business days. The refund amount will be returned through the original payment method or adjusted as per the agreed process.
Non-Returnable Items
Certain items such as perishable goods, personal care products, and items marked as final sale cannot be returned.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 3 days of delivery at [email protected]. We will arrange for a replacement or refund as quickly as possible.
Contact Us
For any queries related to returns or refunds, please email us at [email protected]. Our team is always here to help you with your concerns.